If you are having challenges verifying your identity on QOOP, please ensure the following and try again.
1. Ensure the name you are registered with on QOOP is the same as the name on your ID document, check to ensure the spelling of the name on your ID document tallies with your registered name on QOOP, also confirm that if either of the names on your ID document is abbreviated, the same must also apply for your registered name on QOOP.
2. Ensure your ID document is still valid and not expired.
3. Ensure your ID document is not defaced, and your name and ID number are clearly visible.